Privacy Policy

Last updated: January 2026

SwanComm Solar & Battery Brokers ("we", "us" or "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information collected through our website and in the course of providing our brokerage services.

1. What Information We Collect

We may collect the following types of personal information:

• Contact details: first name, last name, email address, mobile phone number and postcode, collected when you submit an enquiry through our website.
• Your preferences and requirements: budget, preferred brands, system size, backup requirements, and other details you share to help us match you with the right installer.
• Technical data: IP address, browser type and pages visited, collected automatically when you use our website via cookies and server logs.

We do not collect sensitive information (such as health or financial information) through our website.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry or request through our contact form;
• Email or telephone us; or
• Browse our website (technical data only).

3. Why We Collect Your Information

We collect and use your personal information to:

• Understand your solar and battery requirements and match you with suitable partner installers;
• Communicate with you about your enquiry or our services;
• Comply with our legal obligations; and
• Improve our website and services.

We will not use your information for direct marketing purposes without your explicit consent, and you may opt out of any marketing communications at any time.

4. Disclosure of Your Information

As a broker, we share relevant details of your enquiry with our vetted partner installers in order to obtain quotes on your behalf. We only share the information necessary for this purpose. Our partner installers are required to handle your information in accordance with applicable privacy laws.

We do not sell, rent or trade your personal information to any other third parties.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure server infrastructure, encrypted form submissions, and restricted internal access to personal data.

6. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and gather anonymised analytics about site usage. Cookies do not identify you personally. You can disable cookies in your browser settings, though this may affect some website functionality.

7. Access and Correction

You have the right to request access to personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date. To make such a request, please contact us at the details below. We will respond within 30 days.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act or the APPs, you may contact us to lodge a complaint. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.

10. Contact Us

For any privacy-related queries, access requests or complaints, please contact us at:

SwanComm Solar & Battery Brokers
Email: privacy@swancomm.com.au